Motivation behind the Role
To limit terrible obligation by reaching customers with past due portions on Capitec bank advance items; restoring these customers and empowering deals
To expand the administration conveyance of the Centralized Collections group through professional currently dealing with their execution, quality, inspiration and everyday operational exercises
Qualifications National Senior Certificate (Grade 12) or National Certificate (Vocational)
multi year Degree/Diploma in Credit/Business Management
Experience At minimum 5yrs involvement in overseeing and driving a superior group
Accumulations or potentially Call Center administration encounter
Learning and skills Commercial and business goals in regards to money related administration/credit/accumulations condition
Individuals administration and improvement hones
Call Center Technology
Relational abilities (verbal and composed) in English
PC Literacy (MS Word, MS Excel, MS Outlook), with MS Excel at any rate at middle of the road level
Customer benefit introduction
Business mindfulness and business sharpness
Transaction and influence
Critical thinking
Relational and relationship administration aptitudes
Tender loving care (exactness)
Arranging and hierarchical aptitudes
Group introduction
Versatile and adaptable
Enthusiastic strength and determination
Drive and inspiration
Affecting aptitudes
Administration aptitudes
Training and tutoring abilities
Planning and asset arranging
Extra Requirements Clear credit record
Clear criminal record
Arrangement
Capitec Bank is focused on decent variety and, where doable, all arrangements will bolster the accomplishment of our business value objectives.