Review
We are hoping to select a Service Center Analyst to work inside the IT bureau of Clicks Group Services. The part will be based at Clicks Head Office in Cape Town and will answer to the Service Center Manager (IT).
Reason and Objectives
The motivation behind the activity will be to guarantee the financially savvy administration of IT Incidents and administration demands from end to end perspective and to give dynamic IT Support.
To convey dynamic specialized help with a specific end goal to quickly reestablish IT Services steadiness and progression.
To give specialized help and analyze occurrences, actualize arrangements or raise issues to proper IT Specialists or Vendors.
To precisely record, appoint, raise and track all episodes and Service asks for as indicated by concurred Service Promise.
To connect professionally with business clients and merchants to give client benefit inside concurred Service Promise.
To guarantee that all IT related occurrences and administration demands are settled adequately and consumer loyalty is improved through end to end benefit.
To gather episode reports as expected to IT Department.
To once in a while be on Standby, when required.
Prerequisites
Matric/Grade 12 (basic).
MCDST (A+, ITIL, HDI) basic.
IS Diploma (attractive).
2 – 5 Years encounter inside an IT Service/Call focus (fundamental).
Retail encounter (alluring).
Employment related learning and aptitudes:
Learning of Information Systems.
Information of organization arrangements and methodology.
Information of administration system.
Information of client administration and episode administration forms.
Solid verbal and composed relational abilities.
Scientific and specialized PC aptitudes.
Arranging and sorting out aptitudes.
Undivided attention aptitudes.
Time administration aptitudes.