Motivation behind THE JOB:
To guarantee authority bolster for Mining Class Excavator apparatus to customers and to upskill all representatives through viable preparing
Item Support/Technical Support:
Help every one of the merchants with specialized enquiries and specialized issues with machines to determine item issues.
Research into field data reports to recognize warnings of significant issues.
Decide the reason for issues and submit Field Information reports to plant to help client and give exact criticism
Get and inforce benefit release directions to guarantee consistence.
Give specialized help to clients (verbal and physical) to guarantee items work constantly.
Give specialized help to every single outside client, and direct consistent checking of administration and item quality.
Play out any specially appointed activities on ask.
Perform standard site visits to inform client and merchant with respect to conceivable issues, and increment parts deals
Perform preparing to delegates on particular field on foreordained dates
Evaluate staff on functional preparing to upskill the workforce and fabricate inside certainty.
Give criticism to HCAF Training Supervisor with respect to the advance of mechanics in down to earth preparing
Perform wellbeing and security preparing to guarantee a solid and safe workplace
Direct preparing to mechanics on specialized report writing to guarantee productive answering to clients
Help Warranty Coordinator with specialized inquiries to judge guarantee claims
Guarantee persistent checking of Field Information Report to guarantee claims are prepared timeously
Lead drift examination on all guarantee cases to distinguish conceivable patterns in breakdowns.
MINUMUM QUALIFICATIONS AND EXPERIENCE:
Building Certificate NQF Level 5
5 years’ involvement in encourage preparing.
5 years’ involvement in Earth Moving Machinery, Electrical and Hydraulic
5 years’ involvement in Troubleshooting Hydraulics/Electrics/Diesel Machines
Wellness for Duty Certificate/Fit for movement (Yellow less)
Substantial and unendorsed drivers permit code 8
No Criminal Record
Clear ITC record
Responsibility and Ownership