Intercape BOTSWANA requires the administrations of CABIN ATTENDANTS.
Obligations will incorporate, however not be constrained to:
KEY PERFORMANCE AREA 1: Product and Services
Admissions decided as per Company levy structure for pinnacle and off-crest periods (showed on show)
Recharged stock are confirmed and marked.
Stock are represented after each outing
Least necessity of stock available preceding takeoff from Depot
KEY PERFORMANCE AREA 2: Announcements
Continuously keep travelers refreshed in transit.
All declarations must be finished.
Declarations must be:
Clear
Discernable
Proficient
The inviting declaration must be done when leaving from the principal major withdrawing station.
Travelers loading up after the inviting declaration must be educated verbally of landing time at conclusive goal and acclimated with the mentor and wellbeing hardware.
No declarations to be made utilizing the mouthpiece somewhere in the range of 23:00 and 06:00
KEY PERFORMANCE AREA 3: Breakdowns
Awaken all group to help amid the breakdown
Travelers are kept refreshed and educated of circumstance in self-reproachful and proficient way
Focal Ops is educated of interfacing travelers (traveler subtleties, association subtleties: mentor and flight subtleties)
When boarding travelers onto new mentors guarantee that no hand baggage is deserted.
Enquire from travelers whether they have any issues reaching relatives/companions at goal stops and advise Central Ops of all subtleties so as to contact the applicable gatherings
Help Drivers with noting calls while fixing the mentor.
KEY PERFORMANCE AREA 4: Safety
Learn/remember area of crisis hardware amid pre-trip investigation
Play the wellbeing DVD frequently on the way
Travelers not wearing safety belts must be asked for to lock in a benevolent and expert way
At the point when in a medicinal crisis
Demand from travelers to exhort whether a specialist or medical attendant is ready
Contact Central operations with subtleties – current area, traveler subtleties – and ask for an emergency vehicle to meet the mentor at the following accessible town/stop
On the off chance that conceivable, stay with the wiped out traveler to keep him/her quiet and console that a rescue vehicle will meet the mentor ASAP.
Endeavor to move the wiped out traveler far from the perspective of different travelers; on the other hand ask for different travelers to stay situated. (Travelers needing to aid the circumstance might be permitted to do as such if the debilitated traveler is OK with it)
KEY PERFORMANCE AREA 5: Coach Hygiene
Lodge is kept clean and clean amid the adventure (done at 20 min interims)
Capable blames in lodge and gear are recorded in the mentor blame log book
Report reoccurring issues to the executives/Driver
Keep an eye on the crisis can each 20-30 minutes and guarantee:
Tidiness
Adequate measure of bathroom tissue and handsoap is accessible
Keep half-full decline packs in the cockpit
Gather traveler junk routinely, particularly after refreshment stops
Never leave decline packs beside the street or before structures. Full reject packs must be put in legitimate litterbins.
Scratch PERFORMANCE AREA 6: Etiquette and Passenger Care
Help with stacking of gear and guaranteeing right baggage is issued to travelers
Be first at entryway and help must be given to clients on loading up and leaving the mentor
Extraordinary consideration regarding impeded/elderly travelers and unaccompanied minors; to be situated first floor
Driver to help with boarding traveler/s in wheel seats
Moms with infants are helped
Tidbits and refreshments are offered at the prescribed costs to clients amid the trek
True consideration is paid to client’s needs (Check if each client is agreeable; check and recognize whether each client has an explicit necessities and address their particular needs in a way that keeps up the client’s confidence and upgrades Intercape’s picture)
Minors going on the transport must have the applicable supporting archives to agree to cross fringe laws and in understanding to arrangement rules and terms and conditions.
Client protestations are taken care of respectfully and in a way that keeps up client confidence
On-load up ticket deals (OBS) are done by standard working strategies
OBS tickets are issued in a well disposed and proficient way
Course data is given timeously and on interest
Data, bearings and support is given to clients:
at the different course stops
what’s more, amid crisis circumstances
Each conceivable exertion is taken to fulfill client needs successfully and financially
Help travelers at fringes/traditions with cross-outskirt courses
Relations and collaboration kept up between Cabin Crew
Guarantee associating travelers are coordinated to interfacing mentors in an amicable and expert way
Key Performance Area 7: Pre-Trip Inspections
Direct pre-trip examination (Ensure that amplifier/air con/DVD’s/pots/toilets, lodge and perusing lights and sound framework is in working condition)
Guarantee all:
Safety belts are attached
Air vents must be open
Headrest on each seat and clean
Mentor clean
Report any mistakes or defective gear to Ops before flight
Issue blue litter pack per situate
Key Performance Area 8: En-course Tasks
Defend money and working gear while in her/his ownership
Driver is stayed up with the latest of circumstances on the mentor.
Traveler objections
Traveler needs (air-con/warmers and so on.)
Hardware issues
Crises
Correspondence from and with Operations
Sustenance requested for team at refreshment stops
Standard contact kept up with the Driver among 23:00 and dawn
Key Performance Area 9: En-course Administration (Manifest)
Guarantee substantial ticket exists per traveler per trip
Approve ticket number/traveler detail with show
Issuing and approval of tickets instantly as traveler loads up the mentor:
Issue right change to travelers (OBS deals)
Guarantee NOL/OBS are noted accurately on show
Note travelers baggage number alongside traveler detail on show
Approve travelers ID with C/card impression and ticket subtleties
Guarantee every single finished record are joined to show
Vouchers/healing facility frame
Receipts (OBS tickets/Visa impressions) (buys with OBS cash for toll entryways/fuel/stock – Central Ops must give authorization and Approval; name to be noted on show and receipts)
Dropped OBS tickets and Void Form
Prepaid tickets
Show finished and marked before the finish of each outing
Physical money must offset with show
OBS monies to be paid in at closest Depot/Office after consummation of trek
Headcounts must be done before takeoff at all the stops
Record ID No. of traveler who bought tickets online through Computicket (different specialists)
KEY PERFORMANCE AREA 10: Effective use of all frameworks utilized in Intercape
In charge of viable use, precise catching, and intensive record keeping on all frameworks important to perform every day errands
Mindful to guarantee that you have gotten preparing on Move/SOPS/the Booking System/Other appropriate frameworks
Employment REQUIREMENTS
Convey uncommon administration that surpasses client’s desires through proactive and suitable arrangements proactively distinguish, survey and oversee lawful hazard
Help associates in the day by day running of organization related assignments
Be centered around giving work of a to a great degree high caliber
Good relationship building abilities
Have a substantial visa for cross-outskirt travel
Capacity to work shifts
EXPERIENCE AND EDUCATIONAL REQUIREMENTS
Senior Certificate/O Levels
Capable in English
At least 3 years involvement in a client benefit/Cabin Attendant job
PC educated
Client benefit understanding
Occupation Type: Full-time
Experience:
lodge chaperon/have: 3 years (Required)
Dialect:
English (Required)